Narrows Escape

Privacy Policy

Why do we collect your personal information ?

Collecting your information is essential for us to provide our products and services to you. It also helps us to understand your needs, enabling us to provide you with a greater quality of service.

How do we collect personal information ?

We only collect information when you knowingly provide it. Collection may include requesting information by phone, filling out a registration form on check-in, providing your business card to us, or e-mailing or faxing us your details.

Do we disclose your personal information to anyone ?

We may disclose your personal information where you have consented to us doing so. We may also be required or authorised by law to disclose your personal information.

Is your personal information up-to-date ?

It is important that the personal information we collect is accurate, complete and up-to-date. You can contact us at any time to update your personal information, or to tell us if your personal information is inaccurate or incomplete.

Is your personal information secure ?

We take all reasonable precautions to safeguard your personal information from misuse, unauthorised access, modification or disclosure. When your information is no longer required we securely destroy it from our systems.

Can you access your personal information ?

You may request access to the information we hold about you by contacting us. We may be required by law to retain your personal information after you have ceased your relationship with us.

Does your personal information leave the country ?

We do not send personal information outside the country unless to do so is authorised by law.

What about sensitive information ?

Sensitive information can be about racial or ethnic origin, membership of a profession or trade, personal health or other personal information. We only collect, use or disclose sensitive information about you as is allowed by law.

Our privacy policy may change from time to time.

We constantly review our policies and procedures to keep up-to-date with changes in law, technology and the needs of our guests and we may change this policy from time to time.

Can you complain about a breach of your privacy ?

You may lodge a concern or complaint with us by writing to the General Manager.

Additional Privacy Information

For additional information on privacy visit the Australian Federal Privacy Commissioner’s website: www.oaic.gov.au.


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Family Owned & Operated

We own and operate our beautiful boutique villas.  We are here to make your stay exceptional, whether it's catering to special dietary requirements or writing a handwritten note to surprise your loved one on arrival.  We love our little slice of paradise and the special memories that we help to create.  It is you, our guests, who make us love what we do.  This is our business, our home, our everything, so please give us a call and let us know how we can help make your getaway as magical as possible.

Custom Packages

Looking for something extra special or a little out of the ordinary?  Maybe you are thinking of proposing and want some help to make that special moment as magical as it can be, or perhaps you want to book out the whole property with some friends for a special birthday celebration.  We own and operate our boutique luxury villas and we love to work with you, our guests, to make your stay incredible.  Give us a call and let us know what plans you are hatching and we can see how we can help you make it happen.

Sustainability

We are proudly advanced eco-certified and love to source and showcase the best local products because we believe the Sunshine Coast region is incredibly special.  We are always looking at how we can improve our property to make it greener. We love the little suggestions that you, our guests, share with us and we are excited to implement these, like switching to Australian biodegradable coffee pods, reducing single-serve plastics, creating a compost and worm farm for food scraps and we now have solar panels to reduce our footprint! We believe that luxurious travel can still have a small footprint.  We have also upgraded to a hybrid car for transferring our guests and picking up our local goods because we know every little bit counts.

Check In 2pm

Check Out 11am

Daily Reception Hours

8am - 8pm

If you need a late check-in just give us a call